Microsoft Licensing Support: Your Questions Answered
Looking for answers to your Microsoft licensing questions? Look no further! In this section, we will dive into Microsoft Licensing Support. We will cover technical support for the Volume Licensing Service Center and provide answers to frequently asked questions for resolving technical issues. Additionally, we will explore how the VLSC Support team can assist with any technical issues related to VLSC. Get ready to have all your licensing queries answered!
Technical support for the Volume Licensing Service Center
Customers are encouraged to contact Microsoft Customer Support teams for technical support with the Volume Licensing Service Center. However, these teams cannot modify volume licensing orders or invoices issued by partners. For these types of inquiries, customers should reach out to Microsoft Licensing Solution Partners or Microsoft Resellers.
To view entitlements and permissions associated with a customer account, refer to the Relationship Summary on the VLSC platform. For more info on licensing programs and agreements, check out the MPSA license management information.
Customers who require additional permissions management on their VLSC accounts can use PowerShell scripts to grant Read and Edit permissions on files. Removing these permissions through PowerShell is not possible due to the lack of an available script. If users have uncertified permissions from CSV files, they may need to seek assistance from Microsoft Licensing Support.
VLSC FAQ for resolving technical issues
Customers having technical issues with VLSC can get help from the VLSC Support team. They are experts in resolving different kinds of technical problems and can answer queries. Those with license management issues can find solutions in the VLSC FAQ section. It has a lot of troubleshooting resources to help users deal with their queries and manage accounts.
The VLSC Support team is quick to provide excellent service. Customers can reach out to them through chat or phone for immediate help. The topics they support include complex volume license issues, managing account access permissions, and billing inquiries. Instead of struggling, why not let the VLSC Support team handle it? They are always ready and can help you use the platform and get back to your work fast.
VLSC Support team assists with technical issues related to VLSC
The VLSC Support team is always ready to help users of the Microsoft Volume Licensing Service Center (VLSC). They possess specialized training to resolve any interface-related issues. Furthermore, they can also provide information on account permissions and entitlements, including Open Licenses and Volume Licensing Agreements.
The Guide to Licensing Resources for Microsoft Partners is a great resource for additional info on Microsoft licensing programs and agreements.
No need to worry – the VLSC support team provides a wide range of technical assistance and solutions. If you require help, be sure to contact them first.
Support for volume licensing orders, invoices, and payments from Microsoft
Microsoft offers substantial support for volume licensing orders, invoices, and payments. In this section, we will discuss the options available to customers to obtain accurate information. We will outline how to contact Microsoft Licensing Solution Partners or Microsoft Resellers for inquiries about orders, and clarify why invoice details are not available in VLSC. Furthermore, we will emphasize that Microsoft’s Customer Support teams cannot modify volume licensing orders or invoices that were issued by partners.
Customers to contact Microsoft Licensing Solution Partners or Microsoft Resellers for questions about orders
When it comes to questions about orders, customers should talk to Microsoft Licensing Solution Partners or Microsoft Resellers.
These partners have the knowledge to help with any worries customers may have regarding orders, invoices, and payments. Microsoft Customer Support teams can’t change volume licensing orders or invoices issued by partners. They can only help with technical issues related to Volume Licensing Service Center (VLSC).
Customers should go to these partners for help if invoice details can’t be found in VLSC. Microsoft customer support teams are limited to assisting with VLSC technical issues. Any changes to volume licensing orders or invoices are outside their scope.
If invoice details disappear in VLSC, customers can trust their Microsoft Licensing Solution Partners or Microsoft Resellers for help.
Invoice details cannot be found in VLSC
Customers having trouble finding invoice info in VLSC should reach out to Microsoft Licensing Solution Partners or Microsoft Resellers. VLSC does not store invoice data, so customers need help.
If there’s an issue with billing or invoices, the customer’s partner works with Microsoft Customer Support teams. Those teams can’t change orders or invoices from the partner. They just work together to solve any problems.
Fostering strong relations with partners and Microsoft, as well as keeping channels of communication open, is necessary to clear up any confusion or delays related to licensing.
Sometimes, even with partner or Microsoft help, a solution isn’t reached. In such cases, customers should contact the parties involved in their Volume Licensing Agreement/Open Licenses account.
Microsoft Customer Support teams do not make changes to volume licensing orders or invoices issued by partners
When buying software or services from a Microsoft Licensing Solution Partner or Reseller, remember that customers receive invoices and orders from these partners. It’s important to inform them of any changes to volume licensing orders or invoices. If customers have questions about their orders, they should contact the partner or reseller for help.
The Volume Licensing Service Center (VLSC) looks after entitlements and licenses attached to customer accounts, but not invoice details. If customers need info on invoices issued by partners or resellers, they must go to them. The VLSC Support team only attends to technical issues on VLSC, not changes to invoice details from partners. Questions about invoices should be addressed to partners or resellers.
Microsoft offers a guide with programs and agreements about Microsoft licensing. This guide includes learning resources about Microsoft licensing programs. Partners can get support about licensing from Microsoft’s customer support teams depending on their products and services. However, invoice-related issues should mainly be handled by the partner, not the Customer Support teams at Microsoft.
Guide to Licensing Resources for Microsoft Partners
Microsoft partners and licensing experts require adequate support when it comes to Microsoft Licensing. In this section, we will take a look at the various programs and agreements associated with Microsoft Licensing, the resources available to learn about licensing programs, and how to get in touch with Microsoft partners or support for licensing queries. Whether you are a novice or an expert in licensing, having this guide will help you find the right licensing resources and have a better understanding of what the different licensing programs entail.
Programs and agreements associated with Microsoft licensing
Microsoft offers programs and agreements that fit the needs of businesses of any size. These programs and agreements come with different terms and conditions, such as the amount of licenses, pricing, and support options. Customers must figure out which program or agreement is best for them. Microsoft provides a table that describes the types of licenses and their respective programs/agreements.
The Enterprise Agreement (EA) is for huge organizations with 500+ devices or users. It offers volume discounts and custom software licenses and subscriptions. The Server & Cloud Enrollment (SCE) is perfect for bigger enterprises with more than 250 users/devices and additional savings for cloud-based solutions such as Azure and Office 365. The Microsoft Products & Services Agreement (MPSA) is great for small and medium-sized businesses, offering a flexible purchasing model with volume discounts on multiple product lines. The Open License is ideal for smaller organizations with five or more devices, providing an easy way to purchase perpetual software licenses.
Apart from these programs and agreements, Microsoft also has resources like online guides, documentation, and training courses to help customers and partners learn about licensing programs/agreements. If customers have any questions about licensing programs or agreements, they can reach out to their partner or Microsoft’s support services for help.
Resources available for learning about licensing programs
Learning about licensing programs is essential, especially for Microsoft partners. To understand this, one must know the resources available. Microsoft offers online guides, articles, webinars and workshops to give in-depth guidance. Plus, authorized Microsoft licensing solution providers and reseller teams are ready to offer tailored help.
For those who want clarity, sessions by Microsoft’s VLSC Support Team provide detailed guidance. Plus, they offer additional support through emails and telephone calls.
Partners must ensure license validity by sticking to the licensing terms. They should also consider certification courses on agreements. Forums and communities talking about licensing queries can be useful, too – they offer real-life examples from other partners.
By making use of the resources for learning about licensing programs, partners can confidently handle deployment services. Plus, they stay up-to-date with licensing updates for emerging technologies.
Contacting Microsoft partners or Support for licensing queries
When it comes to licensing queries, customers can find help from Microsoft Licensing Solution Partners or Microsoft Resellers. These partners have the knowledge to guide customers through the complex world of Microsoft products’ licensing programs and agreements.
Microsoft also provides a guide to licensing resources for partners. If customers have technical issues with VLSC, they can contact the Microsoft Support team.
However, Microsoft Customer Support can’t make changes to orders or invoices issued by partners. Customers must work with their partner to address any issues they have with orders and payments.
VLSC offers entitlements and site permissions management through its Relationship Summary feature. Customers can access this in their accounts. They can also contact the VLSC Support team for help.
Overall, customers have many options for contacting Microsoft partners or support for licensing queries. They can work with a partner or reach out to Microsoft’s support team. This will help customers to manage their licensing agreements effectively. Lastly, VLSC accounts are associated with Volume Licensing Agreements and Open Licenses, which creates a long-term, beneficial relationship for customers.
Relationship Summary details for Volume Licensing Agreements and Open Licenses associated with a VLSC account
If you are utilizing Microsoft Volume Licensing Agreements or Open Licenses, it is important to understand the factual relationship summary details associated with a VLSC account. This includes entitlements and site permissions within VLSC, as well as MPSA license information management. To navigate these areas successfully, it is important to keep in mind the most relevant and factual information.
Entitlements and site permissions in VLSC
When accessing the Volume Licensing Service Center (VLSC), users can get software downloads, product keys, and other resources based on their license entitlements and site permissions. There are four types of site permissions: Administrator, Technical Contact, Software Downloader, and License Manager.
The Administrator has full control over all aspects of VLSC account management. Technical Contact, Software Downloader, and License Manager have access to certain products and support cases that are configured by the Administrator.
Users can only access what their permissions allow. If a user doesn’t have permission for a feature or product, they won’t be able to view or access it. The VLSC account also keeps a history of the permissions granted to different users. This helps with security and prevents unauthorized access.
If you need to manage your MPSA licenses, read our expert tips to understand entitlements and site permissions for VLSC. This way you can effectively and securely manage your account.
MPSA license information management
Customers can keep control of their licensing infrastructures with the MPSA License Information Management feature. This allows them to check when agreements expire, and easily order licenses for multiple VLSC environments.
Requesting quotes, placing orders and downloading reports about purchases made under each agreement are part of the process. Customers can also see which purchases are usable, how many have been used in production, and which aren’t compliant with certain terms.
This feature also makes it simpler to manage entitlements for users/devices and control their rights from one interface.
One user had a problem with MPSA activation keys, but the Microsoft customer support team sent out technical experts who sorted it out within 24 hours.
Granting permission to Read and Edit using PowerShell in Microsoft Licensing
As you navigate the complex world of Microsoft Licensing, learning how to grant permission using PowerShell can open up new possibilities. However, challenges such as the inability to remove permissions and the lack of available scripts can arise, leaving you uncertain about the permissions granted via CSV files. In this section, we will explore these issues and how to overcome them. Let’s dive into the nitty-gritty of these challenges and their solutions.
Problem in removing granted permission using PowerShell
When working with Microsoft Licensing and using PowerShell, some users may experience problems removing granted permissions. Microsoft Licensing Support says there is no script for it.
So, try this three-step process:
- Log in to the VLSC account using valid credentials.
- Use Get-MsolUser command in PowerShell to get user details.
- Use Remove-MsolRoleMember command with the role name and user identity info to remove the permission. Confirm the action.
Remember, permissions granted through CSV files in Microsoft Licensing can be tricky to remove or edit. So, always double-check when working with permissions in Microsoft Licensing using PowerShell.
No available script to remove permission
When using Microsoft Licensing, users may find it difficult to revoke permissions with PowerShell as there is no script to simplify the process. VLSC Support team can provide help in removing permissions, if needed.
Also, managing permissions through CSV files can be tricky. If users need assistance with that, they should contact the support team.
No available script for revoking permissions is a common problem with Microsoft Licensing. Microsoft is taking steps to make its licensing more user-friendly in the future.
Uncertainty regarding permission granted through CSV file
Working with Microsoft Licensing and granting permissions via PowerShell using a CSV file can be uncertain. To reduce this uncertainty and errors, it is important to take the proper steps. Firstly, review the CSV file and check that the correct user accounts and access levels are specified. Additionally, it is wise to do a test run of the command using a small set of data before doing it on a larger scale.
If there are still questions, the Microsoft Licensing support team is available to assist. They can review the file and help make sure all the necessary information is included. Taking the right precautions while working with CSV files can make the process more efficient and avoid confusion.
FAQs about Microsoft Licensing Support: Your Questions Answered
Technical Support for Microsoft Volume Licensing
This article provides information about technical support for the Volume Licensing Service Center (VLSC). The VLSC FAQ is a resource to help customers resolve technical issues with signing in, registering agreements, locating volume license keys, and activating services. The VLSC Support team only provides assistance with technical issues relating to the VLSC, not product capabilities or licensing solutions.
For licensing advice, customers should consult a Microsoft Licensing Solution Advisor/Reseller for information on purchasing new or additional licenses, pricing, quoting, or ordering new licenses, and help with licensing documents. The Volume License Service Center is where customers manage already purchased licensing solutions.
For technical support with product installation or online service activation, customers can create a Microsoft technical support case, and a fee may apply. Alternatively, customers can use self-help Microsoft technical documentation or technical support articles to resolve issues.
Support for Volume Licensing Orders, Invoices, and Payments from Microsoft
This article provides information about support for volume licensing orders, invoices, and payments from Microsoft. Customers should contact their Microsoft Licensing Solution Partners or Microsoft Resellers for questions about orders, including submitting or cancelling new or renewal orders, verifying accuracy of products or pricing, and confirming order status. Microsoft Customer Support teams do not make changes to volume licensing orders or invoices issued by partners.
Invoice details cannot be found in the Volume License Service Center. Customers should contact their Microsoft Licensing Solution Partners or Microsoft Resellers for questions about invoice accuracy, pricing, payment status, or other billing matters. For questions about invoices for Microsoft 365, Dynamics, Intune, and Azure AD subscriptions purchased directly from Microsoft, customers can create a support case by signing into the Admin portal and clicking Need Help. VLSC customers can also contact Microsoft by phone or web form, and Microsoft will respond to web form submissions within 24 hours.
Guide to Licensing Resources for Microsoft Partners
This article provides resources to help Microsoft partners answer questions about licensing. Microsoft partners may be involved in one or more licensing programs, channels, or agreements, including the Cloud Solution Provider (CSP) program, the Microsoft Cloud Partner Program, Enterprise Agreement (EA) licenses, Volume Licensing (VL), OEM license program, Software Assurance training or vouchers program, and Open Licensing. Each program has agreements and terms associated with it, and products may have extra, product-specific license agreements.
If partners have questions about how these programs work, the provided resources can help. For more detailed licensing questions or customer quotes, partners should contact their licensing program’s assigned indirect provider or program distributor. Partners can also reach out to their Microsoft contacts or go to Partner Support and type “licensing” in the Issues field. General resources and license training are available for partners to learn more about licensing programs. Some resources may require enrollment in certain programs.
Microsoft Licensing FAQ
This FAQ provides information on accessing and managing Volume Licensing Agreements and Open Licenses associated with a VLSC account, including Licensing IDs and entitlements. MPSA license information is managed in the Microsoft Business Center or Microsoft Store for Business and is not displayed in the VLSC. Licensing IDs are only displayed in the Relationship Summary if the user has been granted access to view the details, which can be granted through being listed as a contact for the agreements or assigned permission by an Administrator with access to the agreements.
Microsoft Cloud Partner Program and Other Licensing Programs
The Microsoft Cloud Partner Program is a licensing program available to Microsoft partners and allows partners to sell Microsoft Cloud products and services, like Office 365 and Azure, to their customers and earn a commission on those sales.
Licensing IDs are displayed in the Relationship Summary in the Volume License Service Center. The Relationship Summary shows all Volume Licensing Agreements and Open Licenses associated with an account and provides details like parent agreements and MBSA. If a user does not have access to view a specific Licensing ID, they can be granted permission by an Administrator with access to the agreements.
Customers can reserve licenses for future use in the Volume License Service Center, which is available for some products configured with a type of Reservation. When customers reserve licenses, they essentially commit to purchasing them at a later date. They can change or cancel the reservation before the purchase is made.
Microsoft offers various resources to help answer questions about licensing programs. Partners can start by going to Partner Support and searching for “licensing” in the Issues field. Additionally, general resources and license training are available for partners to learn more about licensing programs.
If there are unresolved quantity or version issues with Volume Licensing orders, customers should contact their Microsoft Licensing Solution Partner or Microsoft Reseller for assistance. For technical support with product installation or online service activation for Microsoft products, like Office 2019, customers can create a Microsoft technical support case. Alternatively, customers can use self-help Microsoft technical documentation or technical support articles to resolve issues.